How we started
Founded in January 2014 by industry veterans from Oracle NetSuite and Deloitte Consulting, Excelym aims to fully serve the NetSuite client base with comprehensive solutions across various industries and challenges. With over 70 years of combined experience, Excelym has since expanded to launch Excelym.IO, its own iPaaS/Integration Platform. This product leverages extensive integration expertise to provide a scalable, flexible, and cost-effective data integration solution.
For its outsourced professional services division, Excelym has launched ExcelymGO/Global to support clients as they scale. Go provides BPO services for administrative tasks like accounting and bookkeeping, allowing customers to focus on their core business. With offices in the USA, UK, and Australia, complemented by a skilled IT Ops Center in the Philippines operating mainly on USA Eastern Time, Excelym has mastered an ONshore + OFFshore delivery model, delivering significant efficiencies and cost savings for our satisfied clients.
Today, Excelym has further evolved to create applications that enhance the product extensibility of NetSuite. These include advanced dunning features, direct zebra printing capabilities within NetSuite, and cost-effective enhancements for NetSuite file cabinet storage.
Excelym IT Ops Center in the Philippines
Where we operate
With management in the US and Australia, we run an IT Operations Center in the Philippines. While marketing, sales, account management, and operations oversight are based in the US, most support and software development occur in the Philippines, complemented by US consultants. Our effective management model and efficient technology approach enable businesses of all sizes to benefit from our onshore-offshore model. By offering competitive compensation and benefits, including equity opportunities, we enhance both employee and customer satisfaction.
Excelym IT Ops Center in the Philippines
Markets served
We mostly serve clients from the USA, UK, Singapore, Australia and New Zealand, but also cater to other locations.
Our Engagement Model
Our engagement model involves partnering directly with you to provide the services, manpower, and expertise needed to enhance your capacity and meet organizational and customer expectations. For systems integrators and business technology consultants, we can collaborate as a third-party partner or offer white-labeled services, ensuring confidentiality with appropriate NDAs. Essentially, we act as your “shadow” IT development team, enabling you to concentrate on your core strengths in technology assessment, advisory, requirements structuring, solution design, and delivery.
Core Technology Areas:
Core Service Areas:
We Are SOC 2 Certified
Excelym has achieved a major milestone by obtaining its SOC 2 Type I certification. This certification is a testament to our commitment to maintaining the highest level of security and privacy for our clients’ data. We are proud to announce that we have passed all five trust service principles with flying colors: security, availability, processing integrity, confidentiality, and privacy.
Excelym Security Compliance
AICPA SOC 2
Data Privacy Framework Program
Excelym is certified with the EU-U.S. Data Privacy Framework (including its UK Extension), adhering to the data privacy principles of the Data Privacy Framework Program.
Cyber Security and Data Insured
Excelym is insured by certain underwriters of Lloyd's of London, committing to provide clients with general, professional, cyber security and multimedia liabilities coverage.
Some of our Key Clients
Below are just some of our extremely happy customers.
Excelym Operations Model
The Challenges of Offshore Outsourcing: Navigating Communication Gaps and Talent Turnover
Offshore interactions often begin with discussions about requirements, but they can quickly lead to frustration. There’s often silence on the line, and while you may receive a nod of understanding from the onshore salesperson, days pass without communication. Eventually, you receive deliverables that only vaguely resemble your requests, rendering them unusable. This repetitive cycle results in a substandard product, negating the initial advantages of offshore outsourcing, such as cost savings and efficiency. Additionally, when you hire an offshore firm for support, your team invests weeks training them to grasp your business needs. Just as you start to see success, your primary contact leaves for a better-paying position in the US, leaving you with the bittersweet realization that your training has benefited someone else.
Our Improved Offshore Outsourcing Model: Ensuring Consistency and Clear Communication
Recognizing the prevalent challenges in offshore outsourcing, Excelym has developed an enhanced model that prioritizes open communication, consistency, and commitment to quality. Our approach begins with a robust onboarding process that ensures our team thoroughly understands your business requirements and goals from the start. We facilitate regular communication channels with designated points of contact who are available across time zones, allowing for continuous dialogue and immediate feedback. This eliminates the gaps and silence often encountered in traditional models.
By employing a blended team of experienced onshore and offshore professionals, we maintain continuity in project execution while nurturing talent through competitive retention strategies. Our emphasis on employee stability, with clear career paths and incentives, mitigates the risk of high turnover, ensuring your investments in training and collaboration translate into lasting benefits. Furthermore, we utilize advanced project management tools and agile methodologies to provide transparency in deliverables, enabling you to monitor progress and make adjustments in real-time. This proactive approach assures that the solutions delivered are closely aligned with your initial requirements, fulfilling the promise of cost-efficiency and productivity that offshore outsourcing aims to achieve.
There is a better model that does not feel so distant. It can encourage opportunity and strengthen ties. Our leadership is dedicated to the constant improvement and operational excellence in our offshore model.
Excelym IT Ops Center in the Philippines
Excelym Values
Excelym is more than a technology partner. Our leadership will help share in the strategy, offer insight from years of consulting, and help drive your vision in our partnership
- Excelym boasts extensive collective experience in NetSuite consultation, implementation, customization, integration, and support across diverse industries, including retail, manufacturing, services, software/internet, construction/property development, food and beverage, and transportation and logistics.
- As a NetSuite Solutions Provider, Excelym offers a comprehensive A-Z solution encompassing advisory services, consultation, implementation, customization, integration, and ongoing support.
- Excelym delivers cost-effective solutions through our innovative onshore and offshore business model.