Excelym | Careers: We strive to be a great place to work and to do that, we offer the following benefits that go way beyond what our industry has to offer:

Competitive Base Salary, Bonus and Incentive Compensation (at least 10% more than the market average)

Medical, Vision and Dental Insurance

PTO/ Paid Time Off (Vacation, Medical Leave)

Paid Volunteer Time

Individual Training Budget

Gym/Health Club Subsidy

Mobile Phone Usage Subsidy

Home Internet Subsidy

If this all sounds exciting then please take a look at our current openings and APPLY NOW! Our door is open.

Current Openings:

May 18, 2021

HR Manager (Philippines)
Business Analyst (Philippines)
Software Developer (Philippines)

This position is responsible in the execution of client processes on client specific
tools and systems. S/He helps in managing master data, including creation,
updates, deletion, commissioning and decommissioning of data sets, processing
of confidential data and information based on standard guidelines and workflow.
S/He provides quality assurance of imported data; helps develop reports and
analysis. S/He creates and designs reporting environment including data sources,
data security and metadata.
Also, s/he s/he collaborates with Business Analyst and Quality Analyst in the
providing client support.

Duties & Responsibilities:
    • Executes specific tasks and functions on client specific tools and system as
      defined by Business Analysts or client representatives;
    • Manages master data, including creation, updates, and deletion.
    • Manages users and user roles.
    • Prepares and develops reports.
    • Creates and designs working environment including data sources, data
      security and metadata.
    • Provides quality assurance of imported data; works with Quality Assurance
      Analyst and Business Analyst in ensuring quality and accuracy of data.
    • Processes confidential data and information according to defined guidelines
      and workflow;
Qualifications:
    1. IT graduates are preferred.
    2. Fresh graduates are welcome to apply.
    3. Knowledge in MS Excel formulas preferably.
    4. Strong Communication Skills.
    5. Must be willing to work night shifts (11 PM to 8AM shift);

Implementation Specialist performs installation and configuration of new systems to customize them for the organization as directed by Business Analysts. S/He conducts testing to ensure that the systems work as expected. Also, s/he trains the system’s end users and writes instruction manuals that serve as user guide. S/He collaborates with Business Analysts and clients/client representative to identify and resolve client concerns.

Duties & Responsibilities:
  • Configuring and customizing a system to match the specifications.
  • Helps write SQL formula and HTML to query data based on client requirements.
  • Follows established procedures to resolve client concerns and tickets;
  • Conducts client demo or training; provides initial support to answer specific questions regarding the setup and configuration.
  • Serves as a team member.
  • Collaborates with Business Analysts and Client Support and the clients or its representatives in order to provide effective technical solutions.
  • Executes test cases as necessary.
  • Escalates configuration or integration issues to Business Analysts or Senior Support Specialists when necessary;
  • Works with clients or its representative in resolving issues or tickets when necessary.
  • Investigate, resolve and escalate problems and develop recommendations for resolution.
  • Develop, write, and communicates business requirements and functional specifications for the implementation of business solutions.
Qualifications:
  • Bachelor’s or Master’s degree in Business, Information Systems, Management, Accounting, Industrial Engineering, Computer Science or equivalent.
  • At least two years professional experience as implementation specialist, business analyst, systems design or equivalent positions.
  • Experience working with US, UK clientele on technical project implementations.
  • Experience in implementing ERP and CRM systems (e.g. NetSuite, Odoo, Salesforce, Siebel) is preferable.
  • Has knowledge and experience in SQL and HTML. Javascript is a plus
  • Experience with SCRUM and Agile methodologies is a plus.
  • Willing to work on shifting schedules.
  • Has the ability to take initiative and be proactive.
  • With strong verbal and written communication skills.
  • Must be willing to work Night Shifts.

Implementation Specialist performs installation and configuration of new systems to customize them for the organization as directed by Business Analysts. S/He conducts testing to ensure that the systems work as expected. Also, s/he trains the system’s end users and writes instruction manuals that serve as user guide. S/He collaborates with Business Analysts and clients/client representative to identify and resolve client concerns.

Duties & Responsibilities:
  • Configuring and customizing a system to match the specifications.
  • Helps write SQL formula and HTML to query data based on client requirements.
  • Follows established procedures to resolve client concerns and tickets;
  • Conducts client demo or training; provides initial support to answer specific questions regarding the setup and configuration.
  • Serves as a team member.
  • Collaborates with Business Analysts and Client Support and the clients or its representatives in order to provide effective technical solutions.
  • Executes test cases as necessary.
  • Escalates configuration or integration issues to Business Analysts or Senior Support Specialists when necessary;
  • Works with clients or its representative in resolving issues or tickets when necessary.
  • Investigate, resolve and escalate problems and develop recommendations for resolution.
  • Develop, write, and communicates business requirements and functional specifications for the implementation of business solutions.
Qualifications:
  • Bachelor’s or Master’s degree in Business, Information Systems, Management, Accounting, Industrial Engineering, Computer Science or equivalent.
  • At least two years professional experience as implementation specialist, business analyst, systems design or equivalent positions.
  • Experience working with US, UK clientele on technical project implementations.
  • Experience in implementing ERP and CRM systems (e.g. NetSuite, Odoo, Salesforce, Siebel) is preferable.
  • Has knowledge and experience in SQL and HTML. Javascript is a plus
  • Experience with SCRUM and Agile methodologies is a plus.
  • Willing to work on shifting schedules.
  • Has the ability to take initiative and be proactive.
  • With strong verbal and written communication skills.
  • Must be willing to work Night Shifts.

The CSR (Customer Service Representative) for Sales is responsible in generating leads obtained Marketing and Sales team; S/He makes outbound calls to these leads to sell IT service offerings of Excelym including product license, integrator, customization, consulting, business process, etc. S/He is responsible in explaining the product and service offering details to customers.  S/He handles customer concerns, questions and queries; delivers targets based on target metrics and TAT.

Duties & Responsibilities:
    • Responsible in collecting and generating leads from Marketing and Sales team members; 
    • Delivers outbound calls to prospected clients or leads in selling Excelym’s IT service offerings, bundles, systems integrator, consulting, etc.
    • Ensures that all required metrics are met within a given time frame; 
    • Explains service offering details and resolves customer queries in a timely manner;
    • Collaborates with team members in the achievement of departmental goals;
    • Escalates issues and concerns beyond his/her level of capabilities to his/her immediate superior;
    • Prepares reports and presentation regarding to target metric status on a given period.     
Qualifications:
    1. A Bachelor’s degree in Information Technology, Computer Science OR a graduate of any Business-related course;
    2. With at least 3-years’ experience in sales in a BPO setting; experience in lead generation or selling technical services, business process, software application, or the likes is preferred.
    3. Fundamental knowledge in leads generation.
    4. Must have a good command of the English language.
    5. Must have solid negotiation skills.
    6. Must be driven and passionate about selling products and services.
    7. Has the ability to manage issues and concerns of clients in the US or UK.
    8. Must be able to perform efficiently on a graveyard schedule.

The Content Writer is responsible in generating engaging, original content for Excelym’s website that will boost its marketing strategies and digital presence.  S/He will research topics and create thought provoking posts that appeals to target audience and/or prospected leads using various media digital platforms and the company website.  S/He will also elicit suggestions from teammates or fellow employees to contribute in technical or experiential topics. Leads or participates programs and initiatives that will encourage participation from team members.  

Duties & Responsibilities:
    • Creates, generates, researches original and engaging posts that supports Excelym’s marketing strategies and boosts its digital presence.
    • Regularly updates company website’s contents and articles to keep captured audience engaged.  
    • Writes, publishes, edits, and disseminates contents using various digital media platforms such as social media, emails and other communication media to promote write-up, posts, or blogs.
    • Leads, initiates, or collaborates with team members or other departments in creating programs that promotes participation from fellow employees to contribute write-up, blogs or articles in the company web site or social media platforms.
    • Maximizes traffic by utilizing SEO keywords.  Monitors traffic and responses in social media by using analytics or up-to-date applications and tools to capture that audience’s sentiments.   
    • Keeps oneself engaged with other experts, bloggers, influencers, and known writers to contribute in the company website or related posts.
    • Keeps oneself updated of the current trends and social media platforms and functionalities to continuously improve content writing skills and digital presence.
Qualifications:
    1. A graduate of English or Communications related courses; Information Technology, Marketing, or related course.
    2. With at least 1-2 years’ experience as a blogger/content writer.
    3. With knowledge in SEO and traffic monitoring.
    4. Exceptional technical or creative writing skills and research.
    5. Must have a good command of the English language.
    6. Strong understanding of the industry trends and target audience’s behavior.
    7. Has ability to take initiative and be proactive.
Job Description:
    • Compiling and distributing financial and statistical information such as budget spreadsheets
    • Analysing questionnaires
    • Writing reports, company brochures and similar documents
    • Helping to organise competitive market research.
    • Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
    • Support marketing executives in organizing various projects
    • Conduct market research and analyze consumer rating reports/ questionnaires
    • Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)
    • Update spreadsheets, databases and inventories with statistical, financial and non-financial information
    • Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success
    • Compose and post online content on the company’s website and social media accounts
    • Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market
    • Communicate directly with top management
Requirements:
    • College Graduate
    • Good understanding of office management and marketing principles
    • Demonstrable ability to multi-task and adhere to deadlines
    • Well-organized with a customer-oriented approach
    • Good knowledge of market research techniques and databases
    • Excellent knowledge of MS Office or marketing computer software and online applications

Please email your resumes and cover letters to career@excelym.com

Excelym, LLC is an Equal Opportunity employer, and has a strong commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist us in demonstrating our essential values of leadership, diversity, engagement and sustainability. We strive to create success for every employee by appreciating the uniqueness that each person brings to the workplace. Excelym strongly encourages applications from qualified women, minorities, veterans and individuals with disabilities. We are committed to diversity as a core value. We support equal access and welcome applications from individuals of all backgrounds, experiences, abilities, race, gender, ethnicities, sexual orientation and perspectives.